Shipping policy

Shipping Policy

Thank you for shopping with Tallow Twins. The information below outlines our shipping policy for orders placed on our direct-to-consumer website.

 

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Estimated Shipping Time

• Orders are typically processed and shipped within 1 to 3 business days after order confirmation.
  
  

• Processing times may be slightly longer during peak sales periods, promotions, or holidays.
  
  

Business days exclude Sundays, federal holidays, and days impacted by severe or disruptive weather conditions.

Please note that we are unable to guarantee a specific delivery date or make changes to the shipping address once an order has been confirmed.

 

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Helpful Notes

Delivery timelines may vary due to several factors, including but not limited to:

• Adverse or extreme weather conditions
  
  

• Increased order volume during promotions or holidays
  
  

• Inaccurate or incomplete shipping information
  
  

• Temporary inventory constraints
  
  

If your order experiences a delay, our customer support team will contact you with an update. If an item in your order becomes unavailable after purchase, a refund will be issued for the affected item.

 

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Shipping Fees

• Shipping costs are calculated at checkout unless otherwise stated.

• If a carrier is unable to successfully deliver your package after multiple attempts, the shipment may be returned to us. In these cases, a refund will be issued to the original payment method, excluding any applicable shipping fees.

 

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Track Your Shipment

• Once your order has shipped, you will receive a shipping confirmation email that includes tracking information and an estimated delivery window.
  
  

• You can monitor the status of your shipment at any time using the order tracking link provided in your confirmation email.
  
  

 

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Why Your Order May Not Ship

In rare circumstances, an order may be canceled or delayed due to:

• Products being out of stock or discontinued
  
  

• Delivery addresses located in restricted areas
  
  

• P.O. Box addresses, which are not supported
  
  

• Payment authorization or verification issues
  
  

If we are unable to ship your order, our customer service team will notify you promptly and assist with next steps.

 

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Received an Incorrect Item?

If you received an incorrect product, please contact our Customer Support team through our website. We will arrange for a return and issue a refund or replacement as quickly as possible.

 

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Didn’t Receive Your Package?

If your order has not arrived within the expected delivery timeframe:

1. Check your order status using the tracking link provided in your shipping confirmation email.
   
   

2. Confirm that the shipping address on your order confirmation is correct.
   
   

3. Contact our Customer Service at info@tallowtwins.ca for assistance.
   
   

We will work with the carrier to investigate the issue and help resolve it as quickly as possible.

 

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Tallow Twins reserves the right to update this shipping policy at any time. Changes will take effect immediately upon posting to our website.